Once your order or custom deposit is confirmed, your digital invoice and official sales receipt will be sent directly to your email address.

Because each piece of jewellery and gemstone selection is tailor-made to your exact specifications, custom-designed items are generally non-refundable once production begins.

However, customer
satisfaction is our top priority—if there are any structural issues or defects, contact us immediately and we will work with you to make it right.

Since natural gemstones are unique geological creations, we cannot "restock" an identical natural stone. However, if a loose stone or design you loved is out of stock, reach out to us! We can source a similar gemstone from Sri Lanka that matches your preferred color, cut, and budget.

We ship worldwide! Every international and domestic shipment is fully insured by us from the moment it leaves our hands until it safely reaches yours, so you don't have to worry about lost or damaged parcels in transit.

Simply get in touch through our contact form or book a consultation. Tell us your vision, preferred gemstone, metal preference, and budget. We then hand-source options directly from Sri Lanka, share visual previews with you, refine the design together, and handcraft your piece.

Absolutely! We love collaborating on personal concepts. Whether you have a detailed CAD model, a hand-drawn sketch, or a Pinterest board full of inspiration, we will work with you to adapt those ideas into a structurally sound, beautifully finished piece of fine jewellery.

All of our gemstones are ethically sourced directly from Sri Lanka, known globally for producing some of the finest sapphires and precious gems in the world. By sourcing directly at the origin, we eliminate middleman markups and pass those savings directly on to you.

From initial consultation to final delivery, custom design projects typically take 4 to 6 weeks. This includes sourcing your ideal Sri Lankan gemstone, finalizing 3D design renders, handcrafting the piece, and secure, insured shipping. If you have an urgent deadline for an engagement or anniversary, let us know and we will do our best to expedite the timeline.

Yes. Authenticity and quality are paramount to us. Every natural gemstone we source comes with an independent gemological report verifying its natural origin, dimensions, and treatment status so you can have complete confidence in the value and integrity of your piece.

We operate on a two-part milestone system: a initial deposit is required once you select your Sri Lankan gemstone so we can lock in the stone and begin crafting your custom setting. The remaining balance is due once your final piece is completed and inspected, right before we dispatch it via fully insured courier.